Accounting
Purchase
Sales
Orders
Inventory
Returns
Sales Force Physical Returns
Schedule a Physical Return
Capture a Physical Return and Print a Returns Checking Slip
Validate a Physical Return
Create a Distributor Credit note
Sales Force Virtual Returns
Capture a Virtual Return and Print a Returns Checking Slip
Validate a Virtual Return
Issue a Distributor Credit note and Re-Invoice
Return to Supplier
Return to Supplier (Manual)
Internal Breakages
Distributor Breakages (Replacement)
Capture a Distributor Breakage (Replacements) and Print a Return Checking Slip
Validating a Distributor Breakage - Replacement
Distributor Breakages (Credit Note)
Capture a Distributor Breakage and Print a Returns Checking Slip
Validate a Distributor Breakage (Credit Note)
Create a Distributor Breakage Credit note
Adjustments
Corrections
Products
Manufacturing
Attendance Register
Help
Additional Help
Installing Odoo as an application
Two Factor Authentication Set Up
Automated Signature
How to Register a Guest on BBB - Guest Wi-Fi
Dot Matrix printing - How to and Troubleshooting
How to Log a Support Ticket in Odoo
How to Log a New Feature request Ticket in Odoo
Sales Force
Promotion
Demotion
Pay-In Sheets
Create and print pay-in sheets pack
Register pay-in sheets
Capturing pay-in sheets
Register pay-in sheets distributor summaries
Capturing Pay-In Sheets Distributor Summaries
Create a Cosultant
Activating inactive sales force member
VoIP
Blacklisting
Suspend
Moving Consultants
Sales Force Member Information Edits
PaySpace
Contact Centre
MVNO
How to purchse data, voice, SMS and check the balance on BBB Connect HelpDoc
How to port/transfer your current SIM card number to BBB Connect SIM card
How to Recharge BBB Connect SIM card
TaskFlow
How to set up sales force meetings campaign
Making Inbound and Outbound calls for contacts 'Potential Leads'
How to create a user
How to make a sales force meeting call
How to set up extensions
How to configure sales force meetings
How to set up dispositions
How to set up a recruiting campaign
How to set up call teams
How to call the Leads and Recruits
Campaign Planner
Table of Contents
- All Applications
- Contact Centre
- MVNO
- How to port/transfer your current SIM card number to BBB Connect SIM card
How to port/transfer your current SIM card number to BBB Connect SIM card
Updated by Thandi Lebeta
Introduction
The objective of this training manual is to provide step-by-step instructions on how to port your current SIM card to a BBB Connect SIM card.
Porting your current SIM card allows you to switch from your current mobile service provider while keeping your BBB Connect SIM card phone number. This manual will guide you through the process step by step.
Responsible Team
This training manual is intended for BBBSO and Contact Centre Agents who are responsible for assisting Sales Force Members with the activation process of BBB Connect SIM cards.
Process
- Section 1: Preparing for Porting
- Check Eligibility:
- Ensure that your current SIM card is active and not expired.
- Have your identification documents (ID/passport) readily available.
- Obtain a new SIM card from BBBSO.
- Make sure your current SIM card account is in good standing with your current network provider.
- Gather Information:
- Collect the necessary information about your current mobile service account, including:
- Your account number,
- Account holder's name,
- Account PIN or password.
- Collect the necessary information about your current mobile service account, including:
- Check Eligibility:
- Section 2: Initiating the Porting ProcessEnsure that you follow all instructions provided by BBBSO and provide accurate information to avoid any delays or complications in the porting process.
- Contact BBBSO:
- Call BBBSO on 010 442 0222 or send an email to connect@bbb.co.za and follow their instructions for initiating the porting process.The BBB Contact Centre Agent will call you to assist.
- Call BBBSO on 010 442 0222 or send an email to connect@bbb.co.za and follow their instructions for initiating the porting process.
- Provide Information:
- During the porting initiation process, you will need to provide the following details:
- Your current mobile number,
- Account information, and
- Identification documents.
- During the porting initiation process, you will need to provide the following details:
- Contact BBBSO:
- Section 3: Verification
- Verification Process:Wait for the BBBSO to confirm the successful submission of your porting request. This may take a few hours to a few days, depending on the processing time of the BBBSO and your current network provider.
- Verification Process:
- Section 4: Porting Completion
- Confirmation:Once the porting process is complete, you will receive confirmation from both your previous mobile service provider and BBBSO.
- Insert New SIM Card:
- Turn off your mobile phone and remove the current SIM card. Insert the new BBB Connect SIM card into your phone.
- Activation:
- Follow the activation instructions provided by the BBBSO to activate your new BBB Connect SIM card.
This may involve calling BBBSO on 010 442 0222 or sending an email to connect@bbb.co.za.
- Confirmation:
- Testing:
- Test your new SIM card to ensure that calls, text messages, and data services are working correctly. Make a test call and send a text message to confirm.
- Section 5: Additional Considerations
- Contact Customer Support:You can use your BBB Connect SIM card until your port/transfer is completed.After 48 hours, BBB Contact Centre Agent will call you to confirm if the port was successful.
- Contact Customer Support: