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How to set up call teams

Thandi Lebeta Updated by Thandi Lebeta

Introduction

Once the 'Recruitment' and 'Sales Force Meeting' campaigns are set up, the manager must use the 'Call Teams' to select the agents for each campaign. 'Call Teams' consist of agents that have been added in the settings.

Responsible Team

  • ICT/TaskFlow
  • Contact Centre Manager
  • Contact Centre Team Leader

Navigate to your TaskFlow dashboard and click on this application: Voice

Navigate as follows to get to the correct screen:

TaskFlow/Voice

Once the Contact Centre manager or team Leader clicks 'Voice' she will be logged into the system and lands on a screen that looks like this:

Process

To set up 'Call Teams':

  1. Click [Configuration] menu item.
  2. Click [Call Teams] on the dropdown.
  3. Click [Create], and you will see the screen below:
  4. Enter the 'Call Teams' name on 'Team'.
  5. Click on [Add a line].
  6. Select the team member by ticking the list check box on [Add: Members].
  7. Click [Select].
  8. Click [Save] and you will see the screen with a list of 'Call Teams' as shown below:
  9. The team members added on the list in the 'Call Teams' will be the able to make calls on the assigned 'Campaigns'.
  10. To log out, go to your profile on the far top right.
  11. On the dropdown, click [Log out].
FAQS

How did we do?

How to set up a recruiting campaign

How to call the Leads and Recruits

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