Table of Contents

Create a Distributor Credit note

Thandi Lebeta Updated by Thandi Lebeta

Introduction

Once the warehouse administrator has validated the Physical Returns back into warehouse stock, the warehouse administration team needs to issue the distributor with a credit note.

Responsible Team

  • Warehouse Administrator

Navigate to your Odoo dashboard and click on this application: Inventory

Navigate as follows to get to the correct screen:

Inventory Overview/Physical Returns

On the search bar at the top, type in the Distributor's or Manager's name, you should now land on a screen that looks like this:

Process

  1. Select the Physical Return for the Distributor or Manager, you should now land on a screen that looks like this:
  2. Click [CREATE CREDIT NOTE].
  3. Once the details of the credit note are checked, click [CONFIRM].
When your computer starts up, there is a little black window which remains opens as can be seen below. This is the Dot Matrix application and should remain open, it can be minimised but visible on your task bar.
  1. Click [DOT MATRIX] to print a Triplicate Credit Note.
  2. Once the credit note has been printed, you will see the message on Odoo activity panel.
  3. The printed credit note triplicate should be given to the truck driver to be sent to the Distributor or Manager.

FAQs

Why am I unable to print?
Ensure that you have the Dot matrix appv.2 installed on your computer and that it is running properly. Only one of the printing app windows should be open at a time.

How did we do?

Validate a Physical Return

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