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Dot Matrix printing - How to and Troubleshooting

Thandi Lebeta Updated by Thandi Lebeta

Introduction

Once the credit note or sales invoice is created, the Sales order clerk or warehouse manager uses a dot matrix printer for printing. A dot matrix printer is a type of printer which uses pins impacting an ink ribbon to print. The ICT team would have installed the dot matrix application on your computer before you would be able to use the dot matrix printer.

Responsible Team

  • Sales Order Clerk
  • Warehouse Manager

Process

  1. How to print
    1. Switch the dot matrix printer machine on, make sure that the dot matrix printer cable is connected to your computer.
    2. When your computer starts up, there is a little black window which opens up as can be seen below. This is the dot matrix application and it should remain open, it can be minimised but visible on your task bar.
    3. Make sure only one dot matrix application on your computer is open.
    4. Review all the sales invoice or credit note information on Odoo before printing.
    5. To print the sales invoice or credit note, click on [DOT MATRIX], as shown on the screen below:
      Please wait for the printing job to finish first before printing another sales invoice or credit note.
    6. Once the dot matrix printer is finished printing the sales invoice or credit note, you can continue printing other dot matrix jobs.
  2. Troubleshooting dot matrix printer
    1. In the case of an error message or when the dot matrix printer prints multiple sales invoice or credit note copies, go to the computer Start button as shown below:
    2. Type Printers & scanners and select the highligted part as shown below:
    3. You will see a list of printers as shown on the screenshot below:
    4. Click on the [Oki Data Corporation Oki_ML3320] with the 'Default' label underneath.
    5. Click [Open Queue], you will see the list of waiting print jobs as shown below:
    6. Click [Printer] on your top left.
    7. On the dropdown, click [Cancel All Documents] as shown below:
    8. On the pop up message, click [Yes].
    9. Once all the documents are cancelled, restart the dot matrix printer by switching it off & on again.
    10. After restarting the dot matrix printer, click the dot matrix application on your computer task bar and close it as shown below:
    11. Click the dot matrix application again to open it.
    12. Go back to Odoo and open the sales invoice or credit note to print.
    13. Clicking the dot matrix button to print.

FAQs

Why am I unable to print?
Ensure that you have the dot matrix appv.2 installed on your computer and that it is running properly. Only one of the printing app windows should be open at a time.

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