Accounting
Purchase
Sales
Orders
Inventory
Returns
Sales Force Physical Returns
Schedule a Physical Return
Capture a Physical Return and Print a Returns Checking Slip
Validate a Physical Return
Create a Distributor Credit note
Sales Force Virtual Returns
Capture a Virtual Return and Print a Returns Checking Slip
Validate a Virtual Return
Issue a Distributor Credit note and Re-Invoice
Return to Supplier
Return to Supplier (Manual)
Internal Breakages
Distributor Breakages (Replacement)
Capture a Distributor Breakage (Replacements) and Print a Return Checking Slip
Validating a Distributor Breakage - Replacement
Distributor Breakages (Credit Note)
Capture a Distributor Breakage and Print a Returns Checking Slip
Validate a Distributor Breakage (Credit Note)
Create a Distributor Breakage Credit note
Adjustments
Corrections
Products
Manufacturing
Attendance Register
Help
Additional Help
Installing Odoo as an application
Two Factor Authentication Set Up
Automated Signature
How to Register a Guest on BBB - Guest Wi-Fi
Dot Matrix printing - How to and Troubleshooting
How to Log a Support Ticket in Odoo
How to Log a New Feature request Ticket in Odoo
Sales Force
Promotion
Demotion
Pay-In Sheets
Create and print pay-in sheets pack
Register pay-in sheets
Capturing pay-in sheets
Register pay-in sheets distributor summaries
Capturing Pay-In Sheets Distributor Summaries
Create a Cosultant
Activating inactive sales force member
VoIP
Blacklisting
Suspend
Moving Consultants
Sales Force Member Information Edits
PaySpace
Contact Centre
MVNO
How to purchse data, voice, SMS and check the balance on BBB Connect HelpDoc
How to port/transfer your current SIM card number to BBB Connect SIM card
How to Recharge BBB Connect SIM card
TaskFlow
How to set up sales force meetings campaign
Making Inbound and Outbound calls for contacts 'Potential Leads'
How to create a user
How to make a sales force meeting call
How to set up extensions
How to configure sales force meetings
How to set up dispositions
How to set up a recruiting campaign
How to set up call teams
How to call the Leads and Recruits
Campaign Planner
Table of Contents
- All Applications
- Help
- How to Log a Support Ticket in Odoo
How to Log a Support Ticket in Odoo
Updated
by Thandi Lebeta
Introduction
This manual defines the process steps to be followed on Odoo by each department when logging issues related to ICT that they experience within BBB.
To help identify the difference between a support ticket, typically a support ticket would be logged if:
- Existing ICT related products and services does not function as expected or is missing
- requests for assistance
- hardware related
Responsible Team
- BBB Team
Navigation
Navigate to your Odoo dashboard and click on this application: Help
Navigate as follows to get to the correct screen:
Log a Support Ticket
On the dropdown submenu, select the relevant ticket group for your query and you will land on a screen that looks like this:
Process
- Start by Capturing the ticket information as follows:
- Your BBB email address.
- Describe your ticket in less than 10 words.
- Describe your ticket in as much details as possible.
- Add ticket screenshots or other ticket attachments.
- Select the flags as per the urgency on this ticket, with 1 flag being not urgent and 5 flags being very urgent.
- Review that all the ticket information in the form is correct.
- Click [SUBMIT], you will land on a screen that looks like this:
- Your ticket is now sent to ICT Support, you will get a confirmation email shortly from the ICT team to confirm that they have received all the information related to the ticket you have logged.
