Accounting
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Sales Force Physical Returns
Schedule a Physical Return
Capture a Physical Return and Print a Returns Checking Slip
Validate a Physical Return
Create a Distributor Credit note
Sales Force Virtual Returns
Capture a Virtual Return and Print a Returns Checking Slip
Validate a Virtual Return
Issue a Distributor Credit note and Re-Invoice
Return to Supplier
Return to Supplier (Manual)
Internal Breakages
Distributor Breakages (Replacement)
Capture a Distributor Breakage (Replacements) and Print a Return Checking Slip
Validating a Distributor Breakage - Replacement
Distributor Breakages (Credit Note)
Capture a Distributor Breakage and Print a Returns Checking Slip
Validate a Distributor Breakage (Credit Note)
Create a Distributor Breakage Credit note
Adjustments
Corrections
Products
Manufacturing
Attendance Register
Help
Additional Help
Installing Odoo as an application
Two Factor Authentication Set Up
Automated Signature
How to Register a Guest on BBB - Guest Wi-Fi
Dot Matrix printing - How to and Troubleshooting
How to Log a Support Ticket in Odoo
How to Log a New Feature request Ticket in Odoo
Sales Force
Promotion
Demotion
Pay-In Sheets
Create and print pay-in sheets pack
Register pay-in sheets
Capturing pay-in sheets
Register pay-in sheets distributor summaries
Capturing Pay-In Sheets Distributor Summaries
Create a Cosultant
Activating inactive sales force member
VoIP
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Suspend
Moving Consultants
Sales Force Member Information Edits
PaySpace
Contact Centre
MVNO
How to purchse data, voice, SMS and check the balance on BBB Connect HelpDoc
How to port/transfer your current SIM card number to BBB Connect SIM card
How to Recharge BBB Connect SIM card
TaskFlow
How to set up sales force meetings campaign
Making Inbound and Outbound calls for contacts 'Potential Leads'
How to create a user
How to make a sales force meeting call
How to set up extensions
How to configure sales force meetings
How to set up dispositions
How to set up a recruiting campaign
How to set up call teams
How to call the Leads and Recruits
Campaign Planner
Table of Contents
- All Applications
- Contact Centre
- TaskFlow
- How to set up dispositions
How to set up dispositions
Updated by Thandi Lebeta
Introduction
Dispositions are the outcomes assigned to the 'Lead' at the conclusion of each call. Once the 'Recruitment' and 'Sales Force Meeting' campaigns are established, the dispositions must be defined so that agents can select the outcomes at the end of every call. These outcomes are derived from the dispositions configured in the campaigns.
Responsible Team
- ICT/TaskFlow
- Contact Centre Manager
- Contact Centre Team Leader
Navigation
Navigate to your TaskFlow dashboard and click on this application: Voice
Navigate as follows to get to the correct screen:
TaskFlow/Voice
Once the Contact Centre manager or team Leader clicks 'Voice' she will be logged into the system and lands on a screen that looks like this:
Process
To set up 'Disposition':
- Click [Configuration] menu item.
- Click [Dispositions] on the dropdown.
- Click [Create], and you will see the screen below:
- Enter the disposition name on 'Name'.
- On 'Direction' dropdown, select [Both].
- On 'Model' dropdown, select [Lead/Opportunity].
- On the 'Next action' dropdown:
- Select [Mark as complete] for the disposition and on 'Action' dropdown, select any 'action' on the disposition.
- Click [Save].
- Select [Call schedule] for the disposition and on 'Action' dropdown, select any 'action' on the disposition and you will see the screen as shown below:
- 'Reschedules'
- On 'Schedule Type' dropdown, select the time you want to schedule the call.
- Tick the 'Assign Agent' check box.
- Click [Save].
- 'Reschedules'
- Select [Do not call] for the disposition and on 'Action' dropdown, select any 'action' on the disposition.
- Click [Save].
- Select [Mark as complete] for the disposition and on 'Action' dropdown, select any 'action' on the disposition.
- The list of set dispositions will appear under 'Dispositions' as shown in the diagram below:
- To log out, go to your profile on the far top right.
- On the dropdown, click [Log out].