VoIP

​Inbound VoIP Calling

Introduction. BBB has a Contact Centre with agents that deal with two primary tasks: inbound communication (reactive) that relates to product queries and general helpdesk issues, and outbound communi…

Thandi Lebeta
Updated by Thandi Lebeta

​Outbound VoIP Calling

Introduction. BBB has a Contact Centre with agents that deal with two primary tasks: inbound communication (reactive) that relates to product queries and general helpdesk issues, and outbound communi…

Thandi Lebeta
Updated by Thandi Lebeta

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